Refund Policy

Last updated: September 29, 2026

Substitution Pro is sold through Apple's App Store, so Apple handles all payments and refunds. We don't have access to your payment details and can't issue App Store refunds ourselves.

Requesting a refund

Go to reportaproblem.apple.com, sign in with your Apple ID, find the Substitution Pro purchase, and choose "Request a refund." Apple decides refund requests under its own policies.

Canceling

You can cancel anytime in your App Store account settings (on iPhone: Settings → your name → Subscriptions). Cancel at least 24 hours before your renewal date to avoid the next charge. Deleting the app does not cancel your subscription. After you cancel, Pro stays active until the end of the period you already paid for. We don't provide partial refunds for unused time.

Your legal rights

If you live in the EU, UK, or another place with consumer rights for digital purchases, you may have additional rights, such as a right to cancel. Apple processes these requests through the same page above. Nothing in this policy limits rights you have under law.

Problems with Substitution Pro

If Pro isn't working after purchase, first tap Restore Purchases at the bottom of the setup screen. If that doesn't fix it, email info@substitution.app with your support ID (tap Copy support ID in the app), and we'll help.